Faqs By SHIPPING

MOST ORDERS SHIP WITHIN 24 HOURS DURING BUSINESS DAYS. IF AN ITEM IS OUT OF STOCK, WE WILL LET YOU KNOW HOW LONG IT WILL TAKE FOR MORE STOCK TO ARRIVE.

WE SHIP ALL PARCELS BY CANADA POST. WHILE THEY ARE VERY DEPENDABLE AND MORE OR LESS AFFORDABLE, THEY ARE NOT ALWAYS FAST SO PLEASE ALLOW 1 WEEK FOR DELIVERY IN CANADA, 10 - 14 DAYS FOR PARCELS GOING TO THE USA, 10-14 DAYS FOR INTERNATIONAL PARCELS SHIPPING BY AIR AND 6-8 WEEKS (AND IN SOME CASES AS LONG AS 12 WEEKS) FOR INTERNATIONAL PARCELS SHIPPING SURFACE.

IF SHIPPING BY EXPEDITED PARCEL, A TRACKING NUMBER WILL AUTOMATICALLY BE EMAILED TO YOU WHEN YOUR ORDER IS SHIPPED. IF SHIPPING IN CANADA BY REGULAR MAIL OR BY SMALL PACKAGE (USA AND INTERNATIONAL), NO TRACKING IS AVAILABLE.

MORE INFORMATION ABOUT OUR SHIPPING POLICIES CAN BE FOUND HERE.

ORDERS ARE SHIPPED WITHIN 24-72 HOURS AFTER BEING RECEIVED ONCE THREE CONDITIONS ARE MET:

1. PAYMENT HAS BEEN RECEIVED IN FULL AND IS CONFIRMED;

2. ALL ITEMS THAT HAVE BEEN ORDERED ARE AVAILABLE AND IN STOCK;

3. ALL NEW RELEASES HAVE BEEN RECEIVED FROM DISTRIBUTORS IN ACCEPTABLE CONDITION FOR SHIPPING. THESE APPLY TO ALL ORDERS MADE BY EITHER CUSTONMERS AND SUBSCRIBERS THROUGH THE REGULAR SHOPPING CART OR MY INBOX CART.

SUBSCRIBERS CHECKING OUT FROM "MY INBOX CART": IF YOU HAVE OPTED TO INITIATE A SELF-CHECK-OUT, MEANING THAT YOU HAVE SELECTED YOUR NEW RELEASES AND PAID FOR THEM PRIOR TO THE PRODUCT'S RELEASE DATE, YOUR ORDER WILL ONLY BE SHIPPED WITHIN 24-72 HOURS AFTER THE OFFICIAL RELEASE DATE OF THE PURCHASED PRODUCTS.

SHIPPING TIMES VARY BASED ON THE SHIPPING METHOD AND PROVIDER SELECTED DURING THE CHECK-OUT PROCESS.

ALL SHIPPING SERVICES FOR CANADIAN ORDERS, INCLUDING OPTIONS AND PRICES, ARE PROVIDED DIRECTLY FROM CANADA POST. CANADIAN ORDERS CAN TAKE BETWEEN 2-5 DAYS, US ORDERS 4-12 DAYS AND INTERNATIONAL ORDERS 7-14 DAYS TO ARRIVE ONCE THEY HAVE SHIPPED.

NOTE THAT ADDITIONAL DELAYS CAN OCCUR IN RECEIVING US AND/OR INTERNATIONAL ORDERS DUE TO POTENTIAL VERIFICATION BY CUSTOMS.

CUSTOMS DECLARATIONS MADE FOR ALL INTERNATIONAL ORDERS SHALL REFLECT THE TRUE VALUE OF ITEMS BEING SHIPPED; WE WILL NOT WRITE "GIFT" ON ANY PACKAGES.

OVERSEAS ORDERS MAY TAKE OVER THREE WEEKS OR MORE TO ARRIVE.

ALL ORDERS THAT QUALIFY FOR FREE DOMESTIC SHIPPING SHALL BE SHIPPED USING CANADA POST EXPEDITED SERVICE. REFER TO THE SHIPPING INFORMATION PAGE FOR MORE INFORMATION ON HOW ORDERS QUALIFY FOR FREE SHIPPING IN CANADA.

INSURANCE COSTS MAY BE APPLIED TO ALL ORDERS EXCEEDING $300.00 CAD; THESE COSTS WILL NOT BE INVOICED AT CHECK-OUT, THEY WILL BE CALCULATED AND CHARGED SEPARATELY. SUBSCRIBERS WILL SEE INSURANCE COSTS ADDED TO THEIR INBOX WHICH SHALL BE CHARGED ONLY ON THE NEXT CHECK-OUT.

PACKAGES THAT ARE NOT INSURED SHALL BE COVERED UP TO A MAXIMUM OF $100.00CAD SHOULD THERE BE A CLAIM.

PLEASE CONTACT US IF YOU REQUIRE ANY ADDITIONAL SHIPPING INFORMATION.

ALL SHIPPING OPTIONS AND SERVICES ARE PROVIDED EXCLUSIVELY BY CANADA POST.

THE AVAILABLE SHIPPING OPTIONS, PRICES AND SHIPPING TIMES WILL BE DISPLAYED DURING THE CHECK-OUT PROCESS.

SHIPPING COSTS ARE CALCULATED BASED ON THE COMBINED WEIGHT OF THE ITEMS BEING CHECKED OUT AND THE DESTINATION ADDRESS (POSTAL CODE, ZIP CODE OR INTERNATIONAL LOCATION).

STANDARD OPTIONS MAY INCLUDE REGULAR, EXPEDITED, XPRESSPOST FOR PACKAGES (BOXES) AND LETTERMAIL FOR SMALL ORDERS (ENVELOPES).

THE USUAL MAXIMUM ALLOWABLE AMOUNT OF COMIC BOOKS THAT QUALIFY FOR LETTERMAIL SERVICE RANGES BETWEEN 3-4 COMICS, CONSIDERING THAT THEY ARE ALL REGULAR SIZED COMIC BOOKS (NOT GIANT-SIZED OR ANNUALS); THE SAME APPLIES FOR US ORDERS.

WE CANNOT PROVIDE ACTUAL SHIPPING COSTS BEFOREHAND, THEY CAN ONLY BE PROVIDED ONCE ALL ITEMS ARE READY FOR CHECK OUT AND THEY WILL BE CALCULATED BY CANADA POST IN THE SHOPPING CART.

PLEASE REFER TO THE SHIPPING INFORMATION PAGE FOR MORE INFORMATION ON HOW ORDERS QUALIFY FOR FREE SHIPPING IN CANADA.

ORDERS SHIPPING OUT OF LIBRAIRIE Z BOOKSTORE: 

PURCHASES MADE AND/OR SHIPMENTS SENT DURING HOLIDAYS AND/OR WEEKENDS ARE DEPENDANT ON CANADA POST'S OPERATING SCHEDULE.

HOLIDAYS VARY FROM PROVINCE TO PROVINCE THEREFORE ANY HOLIDAY MAY POTENTIALLY DELAY THE ARRIVAL OF A SHIPMENT BY THE NUMBER OF BUSINESS DAYS AFFECTING THE CLOSURE AFFECTING REGULAR BUSINESS DAYS OF OPERATIONS.

ADDITIONALLY, LIBRAIRIE Z BOOKSTORE OPERATIONS ARE BASED ON OFFICIAL LEGAL HOLIDAYS AND ELECTION DAYS DEFINED WITHIN THE PROVINCE OF QUÉBEC, CANADA.

NORMAL SHIPPING AND SCHEDULING RESUME IMMEDIATELY FOLLOWING A HOLIDAY TO ENSURE ORDERS ARRIVE AT THEIR DESTINATION AS RAPIDLY AS POSSIBLE.

US ORDERS PURCHASED THROUGH THE WEBSITE WILL ALSO BE SUBJECT TO HOLIDAY DELAYS SHOULD AN ORDER BE SENT DURING A NATIONAL AMERICAN HOLIDAY.

ORDERS, EXCLUDING LETTER MAIL ENVELOPES, ARE PROVIDED WITH A TRACKING NUMBER ONCE THEY HAVE BEEN PACKAGED AND SENT.

AN AUTOMATED EMAIL IS SENT OUT PROVIDING THE TRACKING NUMBER WITH A DIRECT LINK TO THE SHIPPING PROVIDER'S WEBSITE.

IT IS IMPORTANT TO NOTE THAT IF A SHIPPING METHOD IS SELECTED THAT IS NOT CONSIDERED TO BE A "PARCEL" OR "PACKAGE" SUCH AS, BUT NOT LIMITED TO, LETTER MAIL, STANDARD MAIL, FIRST CLASS MAIL IN WHICH A SHIPPING TRACKING NUMBER IS NOT PROVIDED RESULTING IN THE IMPOSSIBILITY OF TRACKING THE ORDER, LIBRAIRIE Z BOOKSTORE WAIVES ALL OR ANY LIABILITY SHOULD THE ORDER NOT ARRIVE, BE DELAYED OR DAMAGED BY THE POSTAL OR SHIPPING SERVICE.

WE STRONGLY RECOMMEND SELECTING A SHIPPING METHOD WITH TRACKING FOR INSURANCE AND DELIVERY GUARANTEES.

ALL PURCHASES CAN BE PICKED UP AT  OUR LIBRAIRIE Z BOOKSTORE, MONTREAL LOCATION.

IF YOU WISH TO PICK UP YOUR ORDER YOU WILL HAVE TO FOLLOW THE NORMAL ONLINE PAYMENT CYCLE; WHEN CHECKING OUT SELECT THE "LOCAL PICK-UP" OPTION WITH YOUR PREFERRED LOCATION.

YOUR PACKAGE WILL BE READY FOR PICK UP ONCE THE STATUS OF THE ORDER HAS UPDATED FROM "PREPARATION IN PROGRESS" TO "READY FOR LOCAL PICKUP" IN OUR SYSTEM.

YOU CAN TRACK THIS INFORMATION ON THE MY ORDERS PAGE.

ADDITIONALLY AN ALERT EMAIL WILL BE SENT OUT LETTING YOU THAT YOUR ORDER HAS CHANGED STATUS.

WE ASK THAT YOU PLEASE NOT ATTEMPT TO PICK UP YOUR ORDER IF THE STATUS IS STILL PENDING, OUR STAFF WILL NOT BE ABLE TO PACKAGE YOUR ORDER WHILE YOU WAIT.

THE STORE/LOCAL PICK UP OPTION IS WILL ONLY BE DISPLAYED IF THE SHIPPING ADDRESS IS WITHIN A CERTAIN PROXIMITY OF OUR MONTREAL STORE, OTHERWISE ONLY SHIPPING OPTIONS WILL BE PROVIDED.

PLEASE CONSULT OUR WEBSITE FOOTER FOR OUR STORE OPERATING HOURS.

NEW COMIC BOOK RELEASES ARE AVAILABLE WEEKLY ON WEDNESDAYS FOR PURCHASE.

ONLY ONCE SHIPMENTS CONTAINING NEW RELEASE COMICS ARE PROCESSED, VERIFIED AND BAGGED AND BOARDED BY OUR TEAM ARE ANY ITEMS ON SUBSCRIPTION PULL-LISTS PROCESSED FOR EACH SUBSCRIBER.

IF ALL THE ITEMS LISTED ON A PAID INVOICE ARE ACCOUNTED FOR (IN-STOCK AND IN ACCEPTABLE CONDITION), ORDERS ARE PACKAGED AND PREPPED FOR SHIPPING.

ORDERS ARE THEN PICKED UP BY OUR SHIPPING SERVICE PROVIDERS.

THEREFORE, ORDERS THAT ARE PURCHASED CONTAINING UPCOMING RELEASE ITEMS (PRE-ORDERS) PRIOR TO THE ACTUAL RELEASE OF THE PRODUCT(S) WILL BE SHIPPED OUT WITHIN 24-48 HOURS OF THE ITEMS' PHYSICAL ARRIVAL IN-STOCK AT OUR DISTRIBUTION CENTER.

FOR INTERNATIONAL ORDERS, THE CHECKOUT SYSTEM WILL DISPLAY AVAILABLE SHIPPING OPTIONS BASED ON THE ADDRESS PROVIDED.

ANY CUSTOMS DUTIES OR FEES REQUIRED BY YOUR COUNTRY ARE NOT INCLUDED, AND LIBRAIRIE Z BOOKSTORE IS NOT RESPONSIBLE OR LIABLE FOR PAYING OR CHARGING THEM.

INTERNATIONAL ORDERS MAY ALSO BE DELAYED DUE TO CUSTOMS VERIFICATION. PLEASE NOTE THAT FREE SHIPPING DOES NOT APPLY TO INTERNATIONAL ORDERS.