FREQUENTLY ASKED QUESTIONS

Absolutely, we have some things not currently on the site, and we have an extensive network of fellow dealers.  If we can get it for you, we will try our best.

Whether you’re looking for a book, a t-shirt, a toy, a statue, or any collectible item of some kind, we’ve got access to a lot more than just comics. Let us know what you’re looking for, and we’ll try to find it for you!

While we would love to provide one, it just isn't possible to guarantee special orders.  There are some things that we simply can’t get.

If you’re a subscription customer, we’ll add it you your next order. If you’re not a subscription customer, we’ll ask for a deposit up front before we place the order and we will invoice you for the remaining amount when it arrives.  The remaining amount is usually the GST on books and in some cases, the deadly combo GST and QST. However, if you ordered an American book, the remaining amount might also include the exchange rate for that particular week.  Please remain aware of this particularity.

If you’re looking for something that we don’t have on the site, don’t worry about it, just contact us and we’ll try our best to find what you’re looking for.

You need to have a cart with at least $100 CAD in merchandise before tax(es) to benefit from free shipping anywhere in Canada.

Our carrier of choice is Canada Post.  For some items, such as Letter Mail delivery, they are the only choice since they are a de facto monopoly.  They certainly are not the cheapest option out there.  But they have a (relatively) efficient solution for small businesses that (usually) gives us a reasonable assurance that you, the customer will get his stuff promptly.  There are other alternatives but the costs savings versus the complications are not really cost effective for anyone.  So the status quo is the best current alternative.  But we are always on the lookout for means to lower shipping costs and if ever a better solution presents itself, we will be on it like stripes on a tiger!

While we would love for shipping to be non existent, the reality is that we live on a big planet and things need to be moved around.  Shipping is costly, both for the consumer and for the retailer.  There is no escaping it.  Even Amazon, with its massive volume, recently increased its shipping fees.  While just like Amazon, we know that shipping is a major irritant, we do not have the business to offer the same terms they do.  We also strive to pay our employees above minimum wage because we believe that a decent living wage is eventually better for everyone, including the economy - even if it hurts our bottom line a little.  We also do not get the insane discounts (sometimes up to 80%) that Amazon enjoys...  Let's face it: shipping is costly and there is always someone who pays for it.  With Amazon, the bulk of the shipping is paid by eating the profit margin of those selling their goods through them.  When we give you free shipping, on top of your client discount, we eat in our profits, which is what allows us to pay the bills and our employees.  But we feel that $100 worth of purchase or more deserves a break as well.  Just like we do for smaller purchases, that represent the same effort, cost and energy than big ones.

Unfortunately, at this time, Librairie Z Bookstore does not offer refunds unless the item has printing related defects. As with most books and periodicals, all sales are final. Any issues will be resolved with replacement product or store credit.

At Librairie Z Bookstore, we’re firmly committed to your full satisfaction.

Every effort is made to ensure that the finest products are shipped and that they are well secured when packaged so that they arrive at their destination in the exact condition they left. That is our guarantee to you and the level of service we treat every order with.

Should your order arrive with an item that is not the item that was ordered, that was damaged in transit or contains a product with a manufacturer’s/printer’s error, alert us within 72hrs of reception via our Contact Us page.

Please provide:

- The original invoice number

- The date of purchase

- Your full name

- The specific details of the item in question

- Pictures of damaged items or shipping boxes (Those are required for the Canada Post insurance).

Should you be displeased with the content of any product sold on the site, we will not accept returns or qualify any such item as being unsatisfactory. We are not responsible for the quality of stories, artwork, etc. in part or in whole of any product selected and purchased. 

Liability is limited exclusively to the condition in which a product is shipped; we take no responsibility whatsoever on the quality of its contents.

Items that are no longer in stock, or that cannot be replaced shall be refunded for the price at which they were originally sold. The current “market price” or “guide price” shall not govern the value of any refund. Should an item be requested to be returned to us, the receipt for the shipping value must be provided with the return; this fee shall be refunded exclusively via PayPal under condition the return is deemed justified. Items that are approved for return must be in the EXACT same condition they arrived.

The following criteria must be met:

- Books must remain sealed, unread

- Apparel must remain sealed, unworn

- Toys/Statues/Collectibles must be in their original sealed packaging

ANY PRE-ORDERED ITEMS REQUESTED DO NOT QUALIFY FOR RETURNS. ALL SALES ARE FINAL. PRE-ORDERS CANNOT BE CANCELLED NOR REFUNDED. DEPOSITS PROVIDED FOR UNCLAIMED PRE-ORDERS SHALL NOT BE RETURNED.

All returns must be authorized prior to shipping.

Unauthorized returns will not qualify for a refund and will only be returned to the shipper at the shipper’s expense. Should any return be the result of the purchaser's error, incurred shipping cost shall not be refunded.

Restocking fees may apply for returns that are deemed to be unwarranted or errors committed by the client.

Should you have any other questions or concerns please do not hesitate to contact us.

It’s simple. We create a list of the comics (min requirement is 1 ongoing title) you want to subscribe to. From that point forward, until you cancel the series, each future issue is ordered in for you and placed on hold.

You can build a list of the comics, trade paperbacks and/or magazines you would like to get each month or whenever they are released. Every week, when new comics arrive, we will bag, board, and set aside all the items you have specified.

Store Clients: Every week, an email is sent to you with the list of books that have arrived for you that week.  You can then come by the store to pick them up during business hours at your leisure.

Online Clients: When your billing cycle comes up (weekly, bi-weekly, or monthly) we will send out a bill which you will pay by following the instructions on the email.  If you chose to use the automated payment service (once a month), your favored method of payment is automatically charged at the due date.  Once the bill is paid, we will ship out your comics.  We place them in a protective bag, put them in a box, and deliver them out. We’ve sent thousands of packages this way and have rarely experienced a damaged delivery. If you want to add or subtract a title, you can do so online or at the store, and we will make sure you get your books.

Browse or search for the comics you want, add the series (or for trades and graphic novels, the individual Trade or GN) by clicking “Subscribe”, and you are set up.

Your first pull for a new series will start 3 weeks after you first add it to your list to allow synchronization with the Diamond Comics Distribution system.

You can choose from weekly, twice monthly, or monthly. We will pack your bagged and boarded comics in another bag, put bubble wrap around them, and fit them in our custom built boxes. If you’re just getting one or two comics, you’ll get those in a custom built rigid mailer that keeps shipping costs under control.

Orders over $100.00 per shipment will get free shipping. We cannot hold shipments for more than one month, we will not combine shipping among months, and one-off items you add to your order do not count towards the $100.00 free shipping tier.

Shipping is free on all orders over $100.00.

1-3 comics will cost you around $5.00 anywhere in Canada. After that it’s done by area, and our shipping rates vary by province and are evaluated via Canada Post.  You can estimate your shipping costs at anytime on our website by clicking the appropriate button.

We understand that many people don’t like paying for shipping, but when you consider that having your comics delivered to you saves you travelling costs, and frees up your valuable time, it works out to about the same amount of money.

Your comics will be billed to you based on your shipping schedule. If you are weekly, we will bill you weekly. Twice monthly? We bill you twice a month. Monthly? Yup, you guessed it, we will bill you monthly.

For twice monthly orders, we bill on the Wednesday closest to the 15th, and the last Wednesday of the month.

For monthly orders, we bill on the last Wednesday of the month.

You will get an email that will have a link to your account with your current total. Orders are not processed until they’re paid for.

OUR PREORDER SYSTEM IS PRETTY SIMPLE AND IS TWO-FOLD, DEPENDING IF THERE IS ENOUGH QUANTITIES OR NOT.

PREORDERS APPLY TO SPECIAL ITEMS, SUCH AS TOYS, WHICH MAY BE RELEASED WAY IN THE FUTURE BUT REQUIRE A RESERVATION AHEAD OF TIME OR FOR NEXT WEEK'S ITEMS THAT YOU MAY BE INTERESTED IN BUT HAVE NOT ADDED TO YOUR INBOX AT THE STORE OR ONLINE.

YOU CAN EITHER:

A) PREORDER - ENOUGH QUANTITIES.  YOU PAY FOR THE PRODUCT USING YOUR PREPAID ACCOUNT, YOUR CREDIT CARD OR PAYPAL.  AS SOON AS THE PRODUCT IS IN STOCK, YOU WILL RECEIVE AN EMAIL NOTIFICATION.  DEPENDING ON YOUR SELECTED SHIPPING MODE, IT WILL EITHER BE SHIPPED TO YOU BY THE CARRIER OF YOUR CHOICE OR BE AVAILABLE FOR PICKUP AT THE STORE UNDER YOUR NAME.

B) PREORDER - NOT ENOUGH QUANTITIES.  SINCE THERE IS NOT ENOUGH PRODUCTS TO FULFILL DEMAND, YOUR ORDER WILL NOT GO THROUGH.  YOUR ONLY OPTION LEFT IS TO BE ADDED TO THE WAIT LIST.  SHOULD THE ITEM NOT HAVE SPECIFIC QUANTITY LIMITATIONS, YOUR ITEM WILL BE PLACED IN YOUR INBOX AND YOU CAN EITHER HAVE IT SHIPPED OR PICK IT UP AT THE STORE.  AN EMAIL WILL BE SENT TO YOU WHEN THE ITEM IS AVAILABLE FOR PURCHASE.

You can get detailed instructions on how to perform a preorder on our site by clicking on the button below:

PRE-ORDERS INSTRUCTIONS

STARTING AT MIDNIGHT ON THE WEDNESDAY OF THE WEEK PRIOR TO THE RELEASE, YOU MAY PREORDER ANY ITEMS THAT ARE EXPECTED TO BE RELEASED FOR THE NEXT WEEK.  THE PREORDER IS ACTIVE ALL THE WAY UNTIL WEDNESDAY, MIDNIGHT, OF THE DAY OF RELEASE.  AFTER THAT, IT IS FIRST COME, FIRST SERVED.

SHOULD QUANTITIES NOT BE SUFFICIENT TO FULFILL YOUR PREORDER, YOU MAY CHOOSE TO ADD YOURSELF TO THE WAITING LIST.  THIS WILL NOTIFY US TO ORDER MORE AND TO RESERVE A COPY FOR YOU.  YOU WILL RECEIVE AN EMAIL ONCE THE ITEM IS IN STOCK AT THE STORE AND YOU MAY CHOSE TO PAY AND PICK IT UP AT THE STORE OR HAVE IT DELIVERED TO YOU.

FOR TOYS AND SPECIALITY ITEMS, SHOULD THE QUANTITIES BE LIMITED, YOU WILL NOT BE ABLE TO ADD YOURSELF TO THE WAITING LIST.

Indeed you can!

New comic book releases are available for purchase as soon as they as posted on the website, which occurs either the Wednesday or Thursday prior to the release date.

You may pre-order and/or purchase any product once it is posted on the website as a Customer or Subscriber.

Subscribers will view their respective subscribed titles in the Upcoming Releases table in the My Inbox section of the website.

At this time they may add them to their My Inbox Cart or have the system do it automatically.

A check-out can be initiated anytime!

Note that orders containing pre-order comic books dated for release the following Wednesday will only be shipped once all items have physically arrived in stock and after the official product release date.

There are no exceptions, release dates will be adhered to at all times.

YES.  WHEN A SALE IS MADE IN THE STORE, THE WEBSITE SEES ITS QUANTITIES DEBITED.  THE SAME GOES IN THE OPPOSITE DIRECTION: IF A SALE IS MADE ON THE WEB, THE STORE INVENTORY IS DEPLETED.  THERE IS A SHORT DELAY BETWEEN BUT IT SHOULD BE SUFFICIENT IN MOST CASES TO ENSURE THAT PEOPLE GET WHAT THEY WANT, EVEN IF STOCKS ARE LOW.

Unless otherwise stated images that appear in product listings are provided directly from our distributors. In the case of Diamond Comic Distributors, these images are provided to DCD by their respective publishers and/or companies.

The images, in many cases, are covers that have not yet been branded with titles or logos and therefore are not final versions of the products that will be shipped once purchased.

Additionally variant covers, incentive covers, multiple available covers (A, B, C,...), sketch covers and blank covers are oftentimes unavailable in their final versions at the time of posting; the versions posted on the website are those made available by the distributor at the time in which distribution has been confirmed.

Under no circumstances is Librairie Z Bookstore is responsible or liable for the accuracy of the images presented in a product posting.

Librairie Z Bookstore shall ship the specific product that was purchased based solely on the product's description which may or may not match the image that was provided by the distributor for posting purposes.

So, the question is: what in the world is a comic book variant?

We’ll do our best to answer that with some clarity so here’s how we’ll do it: we’ll break the response into three parts!

New Printing Variants, Ratio Variants and Retailer Incentive Variants (RI Variants).

First, though, let's define what a regular cover or comic book is.

When a comic book is originally released, meaning it is the very first time that the contents have gone to press and are printed under a certain title (yes, there are exceptions here too!*), that is what is considered to be the 1st Printing.

Based on pre-sales collected from global vendors publishers will determine how many copies of the 1st Print will be printed with an overrun margin.

These first prints are listed on this site as "Retail" in most cases which can also be referred to in the industry as Direct Market (DM), which are distributed only to specialty comic book retailers that may vary slightly from newsstand versions.

In regards to listings on Librairie Z Bookstore "Retail" applies if a 1st Print book is offered with just a single cover.

*The exception explanation: In the paragraph above we state, "…it is the very first time that the contents have gone to press and are printed under a certain title…." This is true, however, reprints can appear in first print editions of books so long at the title or volume of the book is different.

For example, if some or all of contents of Fantastic Four #1000 reappear in Fantastic Team-Up #50 then both issues are considered 1st Print books. Fantastic Four #1000 contains content that has gone to press for the very first time and Fantastic Team-Up #50, even though it is a first print, contains reprinted material.

Had the reprinted material shown up in a new printing of Fantastic Four #1000 then that book would be considered a 2nd Print Variant. Confused? Refer to "Print Variants" below.

Just to throw a wrench into things there are more exceptions: multiple covers! We’ll begin with the common 50/50 split: Cover A & Cover B: This occurs frequently among several publishers.

In this case a publisher will divide the 1st Print run into an equal split in which half the print-run is released with one cover and the balance in another.

Both covers are considered to be 1st Print originals and retail at release at the same value on the date they are released. Covers A, B, C, D, etc…: In a case like this there are various 1st Print covers released in equal ratios of an issue. All covers are considered to be 1st Print originals and retail at the same value on the date they are released.

IMPORTANT INFORMATION TO OUR SUBSCRIBERS: If there are postings for Cover A and Cover B in our listings, ONLY Cover A will be offered within the Subscription service. If you wish to obtain Cover B then it will have to be added to your inbox directly from the product’s listing.

If there are two or more equal split covers available and the item posting shows "Retail" as opposed to multiple covers (Cover A, Cover B, etc…) the cover that will ship with Subscriptions will be randomly selected from those received.

So now that we’ve gotten all that noise out of the way we can hopefully help in defining variants for you.

New Printing Variants: A New Printing Variant occurs when a title sells out rapidly either before or immediately after its forecast release date. (A book can sell out before it is released when retailers significantly increase their initial orders before distribution beyond the print run that was originally anticipated).

When this situation occurs a publisher desires two things:

1. To compensate for readers interested in acquiring the books the opportunity to do so and...

2. To make as much profit as they can from a single publication. The remedy for this is sending the book back to print. In most cases publishers may alter the original cover of the book with a new distinguishing feature to differentiate it from the previous printing(s).

These new printings occur shortly after a book’s original release to reach the readers while the publication is still highly popular.

These New Printing Variants are referred to 2nd, 3rd, 4th, etc… print variants.

Ratio Variants: These variants have become a common strategy adopted by most major publishers such as Marvel and DC Comics within the last decade which now seem to make up part of the regular comic business.

Understanding these variants is a simple concept based on the volume of books retailers purchase of the regular retail edition.

For example a one in ten ratio variant (1:10 Variant) means that if a retailer orders ten copies of the regular retail edition they now have the option to order one exclusive edition of the book.

That means that 10% or less of this books print run would feature an alternative edition of the book.

The inner contents of the book (story, pages, ads, etc.) with these variants are always identical to the regular retail edition so there is nothing different offered.

They are all also first prints of the book.

The distinguishing feature of Ratio Variants is their covers.

In many cased different artists will provide covers to the same book increasing the appeal of acquiring the book.

So, not only are you acquiring a book that is more rare than the regular retail edition, you may be acquiring the book with a cover drawn by a favorite creator.

Only the test of time will determine the overall appeal and value of these variants, but to collectors that are true completists, these variants are must-haves even at the highest of ratios!

Ratio Variants are frequently offered in the following ratios: 1:10, 1:15, 1:25, 1:50, 1:75, 1:100 and 1:200.

That’s not to say that there can’t be 1:44 or 1:52 variant editions, both of which exist, however they are far less common.

So if you see a 1:100 Variant posting, it means that the book listed has a print run that consists of less than 1% of the book’s regular retail edition.

RI Variants (Retailer Incentive): These variants can go either way; they can either be really simple or have retailers jump through hoops like well trained circus acts.

Let's get the simple one out of the way and save the brain-twister for last.

An RI Variant is simple when a publisher provides the distribution constraints up front without complications.

Here are some examples of what an RI Variant can be:

- Every retailer that participates in "Named Event" will receive one exclusive variant of "Book Series No. XX".

- Every retailer can order a maximum of three copies of "Book Series No. XX".

But sometimes, the publisher makes its so hellish, it turns into a math marathon!

- For example, you may get one copy of variant of Book Series X if you order 25% more than your order of April of Tile Y.

- You may get one variant of Book X  for each orders of title Z that match or exceed your order of title y or Title W from three months ago.

And there are even more complicated situations.  So RI variants are a major pain in everyones butts...

The condition of comic books listed in the Comics category are NM (Near Mint) condition: 9.2 - 9.8.

We adhere to a strict grading policy, therefore every book is inspected with our quality control guidelines upon arrival.

Once inspected EVERY COMIC BOOK IS BAG AND BOARDED and is prepped for shipping at no additional charge as part of our standards.

All products on this website in the following categories: Comics, Graphic Novels, Apparel, Statues, Toys, and Supplies (with he exception of certain Back-Issues and some Graded books) are brand new merchandise.

Should any product ship in unsatisfactory condition please contact us.

Please note that promotional items and Free Comic Book Day titles offered online are not bag and boarded.

New comic book releases are posted every Wednesday or Thursday the week BEFORE they are released.

Comic book postings are dependant on confirmation of stock arrivals as provided by our distributor Diamond Comic Distributors.

If there is a confirmation of delay, comic book postings may be pushed to Friday.

For Subscribers: Variant pre-orders and new available upcoming comic book titles are posted within a week of a new Previews Magazine monthly release, allowing ample time to secure copies well in advance of their forecast release dates.

We suggest looking at our Subscription page to see the many features included in activating a subscription with us.

Here are the best ways to find out when new products are available for purchase:

1. Sign up for our Newsletter.  It's easy, you can find the activation in the footer below.

2. Activate a Subscription. This is the best and quickest way of knowing when new products are available. An automated system alert is first sent out exclusively to Subscribers as part of the standard system notifications.

We cannot guarantee that you will get a Chase.  By definition, they are produced in lesser quantities, hence their value.  Although Funko now produces more of them, we never have any guarantee that we will get one when we order.  Our policy is first come, first served when it comes to Limited Edition Chase.  We have a section on the website where they are listed as soon as they are in stock.

We can however guarantee the PX Exclusive and Specialty Series if they are ordered on time. For any other type of exclusivity, we can not guarantee anything but it will be our pleasure to obtain it if we can.

The entirety of payment methods is available to our Canadian customers, as we are based in Canada.

Additional (but not all) payment methods are available for our United States Customers.

For a wide variety of reasons, but mainly for security reasons, International orders can be limited to 2 or even only one payment method, either/or Paypal and Stripe, depending on the availability of these respective payment methods in your country.

We apologize for the inconvenience but there is precious little we can do about it.

You can review our accepted payment methods here.

Prices do not include any taxes. If you live in Canad then the appropriate GST or HST will be added according to the province you live in. We DO NOT charge tax to anyone that lives outside of Canada. Please be aware some countries will charge a duty on your order.

Most orders ship within 24 hours during business days. If an item is out of stock, we will let you know how long it will take for more stock to arrive.

We ship all parcels by Canada Post. While they are very dependable and more or less affordable, they are not always fast so please allow 1 week for delivery in Canada, 10 - 14 days for parcels going to the USA, 10-14 days for International parcels shipping by air and 6-8 weeks (and in some cases as long as 12 weeks) for International parcels shipping surface.

If shipping by Expedited Parcel, a tracking number will automatically be emailed to you when your order is shipped. If shipping in Canada by Regular Mail or by Small Package (USA and International), no tracking is available.

More information about our shipping policies can be found here.

Orders are shipped within 24-72 hours after being received once three conditions are met:

1. Payment has been received in full and is confirmed;

2. All items that have been ordered are available and in stock;

3. All new releases have been received from distributors in acceptable condition for shipping. These apply to all orders made by either Custonmers and Subscribers through the regular shopping cart or My Inbox Cart.

Subscribers checking out from "My Inbox Cart": If you have opted to initiate a self-check-out, meaning that you have selected your new releases and paid for them prior to the product's release date, your order will only be shipped within 24-72 hours after the official release date of the purchased products.

Shipping times vary based on the shipping method and provider selected during the check-out process.

All shipping services for Canadian orders, including options and prices, are provided directly from Canada Post. Canadian orders can take between 2-5 days, US orders 4-12 days and International orders 7-14 days to arrive once they have shipped.

Note that additional delays can occur in receiving US and/or International orders due to potential verification by customs.

Customs declarations made for all international orders shall reflect the true value of items being shipped; we will not write "gift" on any packages.

Overseas orders may take over three weeks or more to arrive.

All orders that qualify for free domestic shipping shall be shipped using Canada Post Expedited service. Refer to the Shipping Information page for more information on how orders qualify for Free Shipping in Canada.

Insurance costs may be applied to all orders exceeding $300.00 CAD; these costs will not be invoiced at check-out, they will be calculated and charged separately. Subscribers will see insurance costs added to their inbox which shall be charged only on the next check-out.

Packages that are not insured shall be covered up to a maximum of $100.00CAD should there be a claim.

Please contact us if you require any additional shipping information.

All shipping options and services are provided exclusively by Canada Post.

The available shipping options, prices and shipping times will be displayed during the check-out process.

Shipping costs are calculated based on the combined weight of the items being checked out and the destination address (Postal Code, Zip Code or International location).

Standard options may include Regular, Expedited, Xpresspost for packages (boxes) and Lettermail for small orders (Envelopes).

The usual maximum allowable amount of comic books that qualify for Lettermail service ranges between 3-4 comics, considering that they are all regular sized comic books (Not giant-sized or annuals); the same applies for US orders.

We cannot provide actual shipping costs beforehand, they can only be provided once all items are ready for check out and they will be calculated by Canada Post in the shopping cart.

Please refer to the Shipping Information page for more information on how orders qualify for Free Shipping in Canada.

ORDERS SHIPPING OUT OF LIBRAIRIE Z BOOKSTORE: 

Purchases made and/or shipments sent during holidays and/or weekends are dependant on Canada Post's operating schedule.

Holidays vary from province to province therefore any holiday may potentially delay the arrival of a shipment by the number of business days affecting the closure affecting regular business days of operations.

Additionally, LIBRAIRIE Z BOOKSTORE operations are based on official legal holidays and election days defined within the province of Québec, Canada.

Normal shipping and scheduling resume immediately following a holiday to ensure orders arrive at their destination as rapidly as possible.

US orders purchased through the website will also be subject to holiday delays should an order be sent during a national American holiday.

Orders, excluding Letter mail envelopes, are provided with a tracking number once they have been packaged and sent.

An automated email is sent out providing the tracking number with a direct link to the shipping provider's website.

It is important to note that if a shipping method is selected that is not considered to be a "parcel" or "package" such as, but not limited to, Letter mail, Standard Mail, First Class Mail in which a shipping tracking number is not provided resulting in the impossibility of tracking the order, Librairie Z Bookstore waives all or any liability should the order not arrive, be delayed or damaged by the postal or shipping service.

We strongly recommend selecting a shipping method with tracking for insurance and delivery guarantees.

The deal is that those items are severely discounted for one or many of the following reasons:

- The item has some minor damages, either to its packaging or because of printing or binding issues.

- The item is an end of line or the other issues that are needed to complete the series are either out of print or no longer available through our distribution channels.

- Some of those items are overstock that we wish to get rid of quickly.

- We just felt like cutting you guys some slack and cut you a good deal!

No.  There is absolutely no returns possible on the items that are in the specials section.  They are already severely discounted and they are there for many reasons (see other questions in this section).  At that price, it is a take it or leave it sort of situation.

You will not be able to add more any other item(s) to a transaction after it has been completed.

The same applies for Subscribers that have a processed My Inbox Cart awaiting payment.

Invoices cannot be updated and/or edited online nor shall any Z Bookstore staff be able to do so for you.

You can contact us regarding the swapping of an item at which point Z Bookstore shall determine if it is at all possible.

If there is an error and/or an incorrect product was selected please contact us to either amend the order or swap the product out with the correct one you wished to purchase (it must be of equal or lower value and be available in-stock).

Once logged in, the status of every order can be verified by clicking on the My Orders link from the My Account menu.

All purchases will be listed there including purchases that have already been shipped.

You can verify the status all pending orders/current invoices to see if it is being processed, completed, or shipped/ready for store pick-up.

It will also indicate whether or not an order has been delayed; if so and if we have not yet contacted you please contact us for a status update.

These status and tracking features are available for both Customers and Subscribers.