Faqs By SUBSCRIPTIONS

IT’S SIMPLE. WE CREATE A LIST OF THE COMICS (MIN REQUIREMENT IS 1 ONGOING TITLE) YOU WANT TO SUBSCRIBE TO. FROM THAT POINT FORWARD, UNTIL YOU CANCEL THE SERIES, EACH FUTURE ISSUE IS ORDERED IN FOR YOU AND PLACED ON HOLD.

YOU CAN BUILD A LIST OF THE COMICS, TRADE PAPERBACKS AND/OR MAGAZINES YOU WOULD LIKE TO GET EACH MONTH OR WHENEVER THEY ARE RELEASED. EVERY WEEK, WHEN NEW COMICS ARRIVE, WE WILL BAG, BOARD, AND SET ASIDE ALL THE ITEMS YOU HAVE SPECIFIED.

STORE CLIENTS: EVERY WEEK, AN EMAIL IS SENT TO YOU WITH THE LIST OF BOOKS THAT HAVE ARRIVED FOR YOU THAT WEEK.  YOU CAN THEN COME BY THE STORE TO PICK THEM UP DURING BUSINESS HOURS AT YOUR LEISURE.

ONLINE CLIENTS: WHEN YOUR BILLING CYCLE COMES UP (WEEKLY, BI-WEEKLY, OR MONTHLY) WE WILL SEND OUT A BILL WHICH YOU WILL PAY BY FOLLOWING THE INSTRUCTIONS ON THE EMAIL.  IF YOU CHOSE TO USE THE AUTOMATED PAYMENT SERVICE (ONCE A MONTH), YOUR FAVORED METHOD OF PAYMENT IS AUTOMATICALLY CHARGED AT THE DUE DATE.  ONCE THE BILL IS PAID, WE WILL SHIP OUT YOUR COMICS.  WE PLACE THEM IN A PROTECTIVE BAG, PUT THEM IN A BOX, AND DELIVER THEM OUT. WE’VE SENT THOUSANDS OF PACKAGES THIS WAY AND HAVE RARELY EXPERIENCED A DAMAGED DELIVERY. IF YOU WANT TO ADD OR SUBTRACT A TITLE, YOU CAN DO SO ONLINE OR AT THE STORE, AND WE WILL MAKE SURE YOU GET YOUR BOOKS.

BROWSE OR SEARCH FOR THE COMICS YOU WANT, ADD THE SERIES (OR FOR TRADES AND GRAPHIC NOVELS, THE INDIVIDUAL TRADE OR GN) BY CLICKING “SUBSCRIBE”, AND YOU ARE SET UP.

YOUR FIRST PULL FOR A NEW SERIES WILL START 3 WEEKS AFTER YOU FIRST ADD IT TO YOUR LIST TO ALLOW SYNCHRONIZATION WITH THE DIAMOND COMICS DISTRIBUTION SYSTEM.

YOU CAN CHOOSE FROM WEEKLY, TWICE MONTHLY, OR MONTHLY. WE WILL PACK YOUR BAGGED AND BOARDED COMICS IN ANOTHER BAG, PUT BUBBLE WRAP AROUND THEM, AND FIT THEM IN OUR CUSTOM BUILT BOXES. IF YOU’RE JUST GETTING ONE OR TWO COMICS, YOU’LL GET THOSE IN A CUSTOM BUILT RIGID MAILER THAT KEEPS SHIPPING COSTS UNDER CONTROL.

ORDERS OVER $100.00 PER SHIPMENT WILL GET FREE SHIPPING. WE CANNOT HOLD SHIPMENTS FOR MORE THAN ONE MONTH, WE WILL NOT COMBINE SHIPPING AMONG MONTHS, AND ONE-OFF ITEMS YOU ADD TO YOUR ORDER DO NOT COUNT TOWARDS THE $100.00 FREE SHIPPING TIER.

SHIPPING IS FREE ON ALL ORDERS OVER $100.00.

1-3 COMICS WILL COST YOU AROUND $5.00 ANYWHERE IN CANADA. AFTER THAT IT’S DONE BY AREA, AND OUR SHIPPING RATES VARY BY PROVINCE AND ARE EVALUATED VIA CANADA POST.  YOU CAN ESTIMATE YOUR SHIPPING COSTS AT ANYTIME ON OUR WEBSITE BY CLICKING THE APPROPRIATE BUTTON.

WE UNDERSTAND THAT MANY PEOPLE DON’T LIKE PAYING FOR SHIPPING, BUT WHEN YOU CONSIDER THAT HAVING YOUR COMICS DELIVERED TO YOU SAVES YOU TRAVELLING COSTS, AND FREES UP YOUR VALUABLE TIME, IT WORKS OUT TO ABOUT THE SAME AMOUNT OF MONEY.

YOUR COMICS WILL BE BILLED TO YOU BASED ON YOUR SHIPPING SCHEDULE. IF YOU ARE WEEKLY, WE WILL BILL YOU WEEKLY. TWICE MONTHLY? WE BILL YOU TWICE A MONTH. MONTHLY? YUP, YOU GUESSED IT, WE WILL BILL YOU MONTHLY.

FOR TWICE MONTHLY ORDERS, WE BILL ON THE WEDNESDAY CLOSEST TO THE 15TH, AND THE LAST WEDNESDAY OF THE MONTH.

FOR MONTHLY ORDERS, WE BILL ON THE LAST WEDNESDAY OF THE MONTH.

YOU WILL GET AN EMAIL THAT WILL HAVE A LINK TO YOUR ACCOUNT WITH YOUR CURRENT TOTAL. ORDERS ARE NOT PROCESSED UNTIL THEY’RE PAID FOR.

THERE IS A THREE WEEK WAIT BETWEEN THE TIME YOU ORDER A COMIC AND THE TIME WE CAN PULL THE NEXT ISSUE FOR YOU. WE HAVE TO DEAL WITH A CUT-OFF DATE CALLED “FINAL ORDER CUT OFF” (OR FOC) FROM OUR DISTRIBUTOR, WHICH MEANS WE HAVE TO HAVE OUR FINAL NUMBERS TO THEM THREE WEEKS IN ADVANCE. FOR SOME COMICS WE ORDER A FEW EXTRA COPIES, BUT FOR THE MAJORITY OF COMICS, WE ORDER THE NUMBER OF COPIES THAT OUR CUSTOMERS HAVE PRE-ORDERED.

YOU WILL START AT THE NEXT AVAILABLE NUMBER. FOR A SERIES THAT IS STARTING UP IN A MONTH, THAT WOULD BE THE FIRST ISSUE, BUT IF THAT ISSUE IS TWO WEEKS AWAY, THEN YOU WOULD START AT #2. WE NEED TO REPEAT THIS, BECAUSE IT CAN BE CONFUSING. WE START YOU ON THE NEXT AVAILABLE ISSUE, NOT FROM THE START OF A SERIES. IF THE NEXT ISSUE IS #25, AND YOU SIGN UP THREE WEEKS BEFORE IT IS RELEASED, YOU WOULD GET #25.

IF YOU ARE LOOKING FOR BACK ISSUES, PLEASE CONTACT US AND WE WILL SEE IF WE CAN GET YOU A COPY OF THE ISSUES YOU NEED. IN MANY CASES, THE PREVIOUS ISSUES WILL HAVE BEEN COLLECTED AS TRADE PAPERBACKS, OR WE MAY HAVE SOME COPIES AVAILABLE FOR SALE.

ON MY SUBSCRIPTIONS, WHEN LOGGED IN YOUR ACCOUNT, YOU JUST CLICK THE LITTLE “DELETE” BUTTON, JUST LIKE ADDING SOMETHING, DELETING SOMETHING TAKES 3 WEEKS TO REMOVE A TITLE FROM YOUR LIST AND STOP IT FROM GETTING PULLED.

THAT’S UP TO YOU. WE OFFER WEEKLY, TWICE MONTHLY, AND MONTHLY SHIPPING. REMEMBER, YOU WILL PAY FOR SHIPPING ON ANY ORDERS UNDER $100.

SHIPPING FOR 1-3 COMICS IS AROUND $5.00, IF YOU ARE ONLY HAVING ONE COMIC SHIPPED, YOU WILL PAY MORE FOR SHIPPING THAN FOR THE COMIC.

WE RECOMMEND WEEKLY SHIPPING ONLY FOR PEOPLE WHO HAVE MORE THAN 50 TITLES A MONTH, OTHERWISE BI-WEEKLY, OR MONTHLY ARE MUCH MORE AFFORDABLE.

AN AUTOMATED SUBSCRIPTION SERVICE IS A SERVICE THAT AUTOMATICALLY BILLS CUSTOMERS AT REGULAR INTERVALS FOR ACCESS TO A PRODUCT OR SERVICE, IN OUR CASE COMICS BOOKS, GRAPHIC NOVELS OR MANGA SERIES.

CUSTOMERS SIGN UP FOR THE SERVICE AND AGREE TO PAY A RECURRING FEE.

THE COMPANY PROVIDES THE PRODUCT OR SERVICE ON A REGULAR BASIS, SUCH AS WEEKLY, BI-WEEKLY, MONTHLY OR YEARLY (ANNUALS).

THE CUSTOMER'S PAYMENT INFORMATION IS STORED SECURELY BY THE COMPANY TO FACILITATE AUTOMATIC BILLING.

AUTOMATED SUBSCRIPTION SERVICES WORK BY PROVIDING CUSTOMERS WITH A CONVENIENT AND HASSLE-FREE WAY TO PAY FOR A PRODUCT OR SERVICE. HERE'S HOW IT TYPICALLY WORKS:

1. THE CUSTOMER SIGNS UP FOR THE SERVICE AND AGREES TO PAY A RECURRING FEE, OFTEN ON A MONTHLY OR YEARLY BASIS (LIKE THE VIP ZONE Z CARD).
2. Z BOOKSTORE PROVIDES THE PRODUCT OR SERVICE ON A REGULAR BASIS, SUCH AS DELIVERING A BOX OF THE CLIENT SELECTED COMICS EACH MONTH.
3. THE CUSTOMER'S PAYMENT INFORMATION IS SECURELY STORED BY Z BOOKSTORE AND USED TO AUTOMATICALLY BILL THE CUSTOMER FOR THE SERVICE AT A MONTHLY INTERVAL.