Faqs By ACCOUNTS

ACCOUNTS CREATED ONLINE OR IN STORE ARE ALWAYS VALID AS LONG AS THERE IS AT LEAST ONE PURCHASE OR ORDER IN THE ACCOUNT (ONLINE OR IN STORE).

HOWEVER, IF AN ACCOUNT HAS NEVER BEEN USED FOR A PURCHASE AND IS OVER A YEAR, IT WILL BE AUTOMATICALLY REMOVED AS INACTIVE.

WE REGULARLY REMOVE INACTIVE CUSTOMER INFORMATION TO KEEP OUR RECORDS UP TO DATE.

YES, IT DOES, AS OF FALL 2022.  ALL IN STORE ACCOUNTS WHERE WE HAD A VALID EMAIL ADDRESS FOR THE CUSTOMER HAVE BEEN TRANSFERRED TO OUR NEW SYSTEM WHICH MERGES OUR OLD OFFLINE SYSTEM AND OUR WEBSITE. 

HOWEVER, IF WE DID NOT HAVE EITHER YOUR PHONE NUMBER OR AN EMAIL FOR YOU, THE TRANSFER ACTUALLY DID NOT HAPPEN AS BOTH ARE NECESSARY FOR THE NEW STORE AND ONLINE ACCOUNT. 

WE CAN OPEN AN ACCOUNT FOR YOU IF YOU PROVIDE US WITH THE NEEDED INFORMATIONS.